User support is what really drives Field ID Manufacturer. We have built Field ID Manufacturer with three distinct user levels. The levels of user include manufacturer, distributor, and end users.
Distributor Support
Field ID Manufacturer allows you to directly setup, through the web, your authorized distributors so that they can access information and resources about your products. Easily give your distributors all the tools required to get information such as product notices, recalls and safety history.
Once your distributors are connected to your Field ID Manufacturer deployment, you can keep track of the activities that they do to your products down the road.
Repair Shop Support
Authorized Repair shops are vital to providing service to your end users. Field ID Manufacturer allows your repair shops and third party repair shops to log their activities and repairs – all through the web. It also allows them to access their historical repairs and see what work they have done in the past.
Once your repair shops are connected to your Field ID Manufacturer deployment, you can keep track and view all the repair activity that is being down to your products. This will allow you to further analyze data in the future.
End User Support
Your end users are the ones that actually use your products everyday. Being able to support and provide value-added services to your end users differentiates your products from inferior products available in the market.
Through Field ID Manufacturer, your end users can login and register their products. They can also view the full historical activities that have been done on it, including inspections, repairs and proof tests. Giving your end users full safety traceability is becoming a requirement for having a safe work environment. Let Field ID Manufacturer help your end users deal with the ever increasing safety requirements being placed them.
