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The first step in ensuring that you are properly managing your inspections and safety compliancy is to deploy Field ID.  The next step is to ensure that you receive the most value out of your investment with the proper support plan.  Our support services are dedicated to helping you achieve success on all fronts and making sure that you maintain a successful Field ID deployment.

N4 offers additional support packages based on your company’s needs.  Standard support is included with all Field ID editions.  For companies that require added support and guaranteed response times, further additional packages are available.

Standard Support
Extended Support
Premium Support

8 business hours maximum response time

4 business hours maximum response time

1 business hours maximum response time

Unlimited incidents

Unlimited incidents

Unlimited incidents

Email and support portal

Email and support portal

Email and support portal

Live phone support during business hours

Live phone support during business hours

Live phone support during business hours

After hours support

Included with all Field ID packages.
Contact sales for pricing.
Contact sales for pricing.

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